Breakfast Attendant

Highgate; Bothell (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a Breakfast Attendant to provide exceptional service to guests at their Residence Inn in Bothell. This role involves maintaining the breakfast area, preparing food and beverages, and ensuring a high standard of customer service. Candidates should possess a High School diploma or equivalent, be detail-oriented, and be willing to work flexible hours including weekends and holidays.

Qualifications

• Experience in a hotel or related field preferred.
• Legal age to serve alcoholic beverages required.
• Ability to evaluate and select among alternative courses of action quickly.

Responsibilities

• Provide exceptional service to guests in the breakfast area.
• Maintain cleanliness and organization of service areas.
• Produce high-quality drinks and perform cashiering functions.

Skills

Attention to detail

Communication

Customer service

Food preparation knowledge

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Bothell

11920 NE 195th St.Bothell, WA 98011

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
• Greet and seat guests at appropriate tables in a timely manner
• Ensure quality control of menus with regard to cleanliness and appearance
• Clear clean and reset tables/hotel spaces per client request or management instruction
• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
• Communicate with all departments regarding in house VIPs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
• Have a complete knowledge of standards of service for receiving a room service order
• Have a thorough knowledge of menus and current specials in all applicable departments
• Carry out cashiering functions in closing checks and end of shift paperwork
• Perform opening and closing procedures and side work duties according to station rotation assignment
• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
• Perform any other duties or attend meetings as requested by management
• Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications

• Ability to perform job function with attention to detail speed and accuracy
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Ability to handle stressful situations in a calm professional manner
• Understanding of hotel products and guest services
• Ability to communicate professionally when answering phones and speaking with guests and team members
• Demonstrates a positive attitude and a desire to be of service to others
• Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
• Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner