Breakdown Coordinator

DMT, a PS Logistics Company; Birmingham (AL); On-site; USD 36,000 - 52,000; Full time

Job summary

DMT Trucking, part of PS Logistics, is seeking a Breakdown Coordinator to handle inbound calls and coordinate maintenance for drivers, vendors, and stakeholders. You will ensure excellent service while addressing service requests and keeping repairs on schedule.

The role requires strong communication, multitasking, and organizational skills, with flexibility for day and after-hours support to assist drivers. Prior service writing or call center experience is preferred.

Qualifications

• Strong customer service and written/oral communication skills.
• Ability to manage multiple tasks and stay organized.
• Flexibility to work day, evening, and weekend shifts as needed.
• Experience in call centers or service writing is a plus.

Responsibilities

• Handle inbound calls and coordinate maintenance between drivers, vendors and stakeholders.
• Create repair orders and review estimates for repairs.
• Communicate breakdowns and status updates to teams promptly.
• Coordinate with vendors for tires, parts and services as needed.
• Ensure compliance with DOT/FMCSA regulations.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

DMT currently runs over 350 trucks and almost 500 trailers from our five terminals in Birmingham, AL, Scottsboro, AL, Camden, AL, Starke, FL and Broken Bow, OK.. DMT Trucking provides safe and reliable transportation to customers across the eastern half of the United States, and is unique to any other PS Logistics owned company in that its fleet of over the road trailers is comprised of all 53-foot trailers.

Our mission at DMT Trucking is to operate our fleet safely and to take care of our employees and our customers. We use the following daily goals to stay focused on and achieve our mission:

• We will operate our fleet safely and protect those who are sharing the roadways with us.
• We will treat our employees fairly and with respect and provide them with the resources needed to be successful.
• We will provide our customers with a level of service that is worthy of recommendation.

Job Description

The Breakdown Coordinator will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The breakdown coordinator must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs.This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you!

Essential Duties and Responsibilities, include but are not limited to:

• Working in a fast paced environment that offers daytime and occasional after-hours support to help drivers with breakdown situations
• Execute vendor management program, negotiate pricing for tires, parts and services when needed.
• Create repair orders within Fleetio.
• Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans.
• Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
• Receive and address incoming calls via pre-defined call queues.
• Interact with digital communications from in cab devices.
• Review and address email messages and take appropriate actions.
• Access OEM websites to review action codes from units and take appropriate steps to resolve.
• Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
• Ensure all DOT/FMCSA Regulations are followed to align with company standards.
• Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
• Perform other duties as assigned.

Qualifications

A successful Breakdown Coordinator must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Breakdown Coordinator must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

• High school diploma or equivalent required.
• Bachelor’s degree in related field or equivalent experience (Preferred)
• Previous call center, service writer, or mechanical experience (Preferred)
• Experience in the transportation industry (Preferred)
• Proficient with Microsoft Office suite.
• Good written and oral communication skills.
• Good interpersonal skills.
Good judgment and problem-solving skills.
• OEM maintenance certifications

Additional Information

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.