Brazil - Patient Relations Coordinator & Key Account Manager

Massive Bio, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading health-tech startup seeks a Hematology/Oncology Account Manager to enhance clinical trial enrollment services. This role involves managing relationships with healthcare providers, engaging patients, and promoting services across Brazil. The ideal candidate will possess a strong background in customer service within the healthcare industry and effective communication skills.

Qualifications

• 2+ years of customer service or sales experience in healthcare preferred.
• Bilingual in English and Portuguese or related local language.
• Familiarity with healthcare landscape in Brazil.

Responsibilities

• Manage relationships with healthcare providers and advocacy groups.
• Build patient identification channels through outreach.
• Provide support for strategic partnerships and patient enrollment.

Skills

Customer Service

Relationship Management

Communication

Problem-Solving

Listening Skills

Education

BS/BA degree or equivalent experience

Job description

Massive Bio is a rapidly growing health-tech startup founded in 2015 to provide every cancer patient with access to clinical trials regardless of location or financial situation. Our proprietary patient recruitment and enrollment enablement solution for oncology clinical trials solves every friction point in traditional clinical trial enrollment. Privately held and headquartered in Boca Raton, FL, our passionate change-making team is looking for aPatient Relations Coordinator & Key Account Managerlocated in Brazil.

We are looking for a Hematology/Oncology Account Manager to join our team remotely. As a Provider Engagement team member, the Hematology/Oncology Account Manager will be vital to focusing on Massive Bio's clinical trial enrollment services and visitingHematologist/Oncologist offices. Ideally, the Hematology/Oncology Account Manager will have experience in a Biotech/Pharma environment.

Reporting to the Head of US & Brazil Provider Engagement, you will:

• • Initiate, nurture, and manage relationships with physicians, patient advocacy groups, physician associations, hospitals/health systems, and CROs.
  • Build patient identification channels through outreach and engagement with providers.
  • Collaborate with stakeholders to enhance awareness about clinical trials and patient care solutions.
  • Provide support for expanding and managing Massive Bio’s existing and potential new strategic partnerships to expand operations in Brazil
  • Receive and make calls to provide cancer patients and caregivers with information on Massive Bio services and oncology matters.
  • Expedite patient enrollment in Massive Bio services by facilitating sign-ups and coordinating with case managers.
  • Collect patient feedback from calls and share insights with relevant teams.
  • Support case managers by reaching out to patients and caregivers for updates as needed.
  • Act as a liaison between patients, providers, and clinical trial teams to ensure seamless communication.
  • Promote Massive Bio’s services to the provider network through presentations and regular follow-ups.
  • Conduct training sessions to educate partners about Massive Bio’s mission and capabilities.
  • Provide timely updates in Massive Bio’s CRM system on field activities and communications.
  • Report outcomes and metrics to internal leadership.
  • Analyze field data to identify trends and improve provider and patient engagement efforts.

Candidate Profile:

• BS/BA degree or equivalent experience.
• 2+ years of customer service or sales experience, preferably in healthcare (e.g., home health equipment, individual health insurance plans).
• Familiarity with medical terminology, and the healthcare system.
• Strong relationship management and communication skills.
• Familiarity with the healthcare landscape in Brazil.
• Bilingual in English and Portuguese or a related local language.
• Excellent verbal and written communication skills.
• Strong problem-solving and listening skills.
• Intermediate data entry and software proficiency (CRM tools, Microsoft applications).
• Ability to work independently and as part of a global team.
• Being local and living in Brazil Bahia region.

Only resumes submitted in English will be considered.