Brands Associate

Paradies Lagardère; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Paradies Lagardere in Austin, TX is seeking a Brands Associate who delivers sales and exceptional customer service in designated stores. This role performs tasks on the sales floor or in a support environment and takes pride in the Brand, product, and creating a positive shopping experience in a service-focused, well-maintained setting.

You will put customers first, offer personalized recommendations, promote products, resolve issues, and maintain visual merchandising and store standards.

Qualifications

• Demonstrated selling experience in a service-oriented retail setting.
• Demonstrated ability to assess customer needs, upsell and make recommendations.
• Ability to promote products and work with a team in a fast service environment.
• Strong interpersonal skills and up-to-date product knowledge.

Responsibilities

• Put the customer first at all times.
• Provide personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services.
• Resolve customer service issues and escalate when required.
• Create and maintain good working relationships with fellow associates.
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards.
• Accurately conduct customer transactions on the POS and handle receiving, cycle counts, returns, and transfers.

Skills

Customer service

Upsell

Product knowledge

Teamwork

Sales experience

Job description

POSITION SUMMARY:

The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. This Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a service focused, well-maintained and friendly environment.

POSITION REQUIREMENTS:

• Demonstrated selling experience in a service-oriented retail setting. Preference towards the store’s products


• Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines.


• paced Demonstrated ability to promote product, influence customers and work with a team in a fast service environment


• Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services. Retain and apply product knowledge

DUTIES AND RESPONSIBILITIES:

• Put the customer first at all times


• Provide memorable, highly personalized customer service through needs analyses and product recommendations.


• Offer customers promotional products and services


• Be able to resolve customer service issues and elevate as required


• Create and maintain good working relationships with fellow associates


• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards


• Efficiently and accurately conduct customer transactions on our POS


• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld


• Efficiently and accurately complete any required process controls (paperwork, etc.)


• Follow company policies and procedures and maintain a safe working environment


• Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures


• Successfully show consistent performance on quarterly selling observations

POSITION QUALIFICATIONS:

• Passion for and knowledge of the Brand and product category


• Ability to work various shifts in a 7/365 team orientated environment


• Excellent customer service skills and an ability to communicate effectively using the English language


• Strong sense of personal pride


• Self-starter able to prioritize and handle various tasks simultaneously


• Capable of working in a team environment and committed to driving sales results


• Ability to adapt to changing priorities and unexpected situations


• Ability and willingness to accept and provide feedback


• Proficiency required in reading, writing, and mathematics


• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements


• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays

This position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This description does not constitute an employment contract of any kind

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.