Branded Service Supervisor - California

Ab Electrolux; California (MO); Hybrid; USD 85,000 - 95,000; Full time

Job summary

An established industry player is seeking a dynamic EBS Supervisor to lead a team of skilled technicians. This role combines leadership and data analysis to ensure exceptional service and repair experiences for consumers. You will inspire and mentor your team while driving continuous improvement in the home service industry. With the flexibility to work remotely or in an office, you will also engage in occasional travel to enhance team performance. If you are passionate about creating effortless customer experiences and thrive in a leadership role, this opportunity is perfect for you.

Benefits

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities

Flexible career path

Paid parental leave

3-4 weeks of vacation

10 paid holidays

Qualifications

• 5+ years in electromechanical service and repair work experience.
• Proven experience in supervisory roles with high-performance teams.

Responsibilities

• Oversee EBS Team to ensure high-quality service and customer satisfaction.
• Drive continuous improvement and enhance consumer experiences.

Skills

Leadership

Data Analysis

Customer Service

Microsoft Excel

Microsoft PowerPoint

Electromechanical Service

Education

High School Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Power a world of ideas.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role:

As an EBS Supervisor, you’ll oversee and guide a team of skilled technicians to deliver exceptional service and repair experiences to consumers. Reporting to the Division Market Manager, this role combines leadership, data analysis, and continuous improvement to ensure a seamless and consistent service operation.

This is an opportunity to inspire, mentor, and collaborate to elevate team performance while innovating within the home service industry. If you’re someone who thrives in a leadership role and is passionate about creating effortless customer experiences, this role is for you.

What you’ll do:

1. Provide daily direction to the EBS Team, ensuring high-quality service repair performance and customer satisfaction.
2. Manage team KPIs to meet and exceed operational service delivery metrics.
3. Collaborate with Routing and Administrative teams to optimize resources and improve service routes.
4. Drive continuous improvement by identifying, evaluating, and executing opportunities to enhance consumer experiences.
5. Develop team members through coaching, special projects, job shadowing, and cross-training initiatives.
6. Foster an environment of data-driven decision-making and process improvement.

Minimum Qualifications:

1. High School Diploma
2. 5+ years of electromechanical service and repair work experience
3. Proven experience in supervisory roles, with demonstrated strengths of building and leading high-performance teams
4. Proficient skills in Microsoft Excel and PowerPoint
5. Ability to quickly learn multiple applications

Where you’ll be:

This position offers flexibility to work remotely or in a typical office environment in California, with the possibility of reporting to a local office or Regional Distribution Center (RDC). The role includes up to 25% travel within the US, including yearly ride-alongs with EBS Technicians.

Benefits highlights:

1. Discounts on our award-winning Electrolux products and services
2. Family-friendly benefits
3. Insurance policy plan
4. Extensive learning opportunities and flexible career path

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

The anticipated salary range/wage scale for candidates is $85,000 to $95,000 per year. The final pay offered to a successful candidate will be dependent on several factors including experience, skills, and education. Full time employees are also eligible for medical, dental, vision, basic life insurance, our company’s 401k and deferred compensation plan, paid parental leave, 3-4 weeks of vacation, and 10 paid holidays throughout the calendar year. Electrolux will comply with all state and local laws regarding employment leave benefits. For additional information about available benefits click here.

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.