Branded Products Concierge

PrintClub Inc; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

PrintClub Inc in Phoenix, Arizona is searching for a responsible Concierge to provide members with tailored solutions. The role requires analyzing situations and developing suitable solutions.

The ideal candidate has over 3 years of customer service experience, solid research techniques, and project management skills. Excellent communication is a must. Join us in reinventing product purchases!

Qualifications

• 3+ years experience in a Customer Service role.
• Solid experience with research techniques.
• Good experience in project management.
• Familiarity with CRM software to maintain relationship data.
• Committed to high standards of integrity and outstanding work ethic.
• Strong organizational and coordination skills.
• Excellent listening and communication skills with analytical mindset.

Responsibilities

• Analyze situations and provide solutions.
• Perform data analysis to identify efficient solutions.
• Conduct short-term or long-term research for marketing opportunities.
• Coordinate with teammates in other departments.
• Prepare reports on results and present to team lead.
• Stay informed about industry changes.

Skills

Customer Service experience

Research techniques

Project management

CRM software familiarity

Integrity and work ethic

Organizational skills

Listening and communication skills

Job description

PrintClub is a print management company looking to reinvent the way businesses make their branded product purchases. With our ability to centralize every part of the process under one roof, we’re able to reduce labor costs, lower pricing, improve quality, and increase selections. Do you have what it takes to build something unique?

Job Description

We are looking for a responsible Concierge who will provide members with solutions to meet their needs. Your duties will include and are not limited to; Analyzing a situation and providing a fresh perspective or developing a most suitable solution.

Qualifications

• 3+ years experience working in a Customer Service role
• Solid experience with research techniques
• Good experience in project management
• Familiarity with CRM software along with ability to maintain relationship data
• Committed to high standard of integrity and outstanding work ethic
• Strong organizational and coordination skills
• Great listening and communication skills with analytical and creative mindset

Additional Information

• Perform situational and data analysis to identify the most efficient solution
• Perform short-term or long-term research to address a variety of marketing opportunities
• Coordinate efforts with teammates in other departments to fulfill the needs of our members
• Prepare reports on your results and present them to the team lead
• Develop suggestions for improvement according to objectives
• Stay informed about changes in industry, products and services