Brand Representative - Willowbrook Mall, Hollister

Abercrombie & Fitch Co.; Wayne (NJ); On-site; USD 19,286 - 27,552; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Wayne, New Jersey, who will enhance the store experience by engaging customers and maintaining a visually appealing environment. Responsibilities include providing attentive service, supporting product replenishment, and efficiently processing transactions. The ideal candidate enjoys connecting with customers and fostering a welcoming atmosphere. Join a dynamic team and contribute to the brand's authentic representation.

Qualifications

• Engaging customers with care and maintaining a well-presented store environment.
• Ability to anticipate needs and provide attentive service.
• Experience in processing purchases and returns.

Responsibilities

• Provide warm, welcoming, and attentive service to customers.
• Maintain a clean and organized sales environment.
• Process purchases, returns, and exchanges accurately.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.