Brand Representative - Willowbrook Mall, Abercrombie & Fitch

Abercrombie & Fitch Co.; Houston (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. seeks Brand Representatives in Houston, Texas, to enhance the customer experience and maintain store presentation. Responsibilities include providing attentive service, supporting product replenishment, and processing transactions efficiently. Ideal candidates enjoy engaging with customers and helping them find what they need in a welcoming store environment. Join a team committed to authentic representation and customer satisfaction in a vibrant retail setting.

Qualifications

• Enjoys connecting with customers and providing service.
• Must assist customers in finding their needs.
• Ability to maintain a well-presented store environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain sales environment.
• Process purchases, returns, and exchanges accurately.
• Support online orders and in-store pickup.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.