Brand Representative - Willowbrook Mall, Abercrombie & Fitch

Abercrombie & Fitch Co.; Wayne (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Wayne, NJ, to engage customers and enhance their shopping experience. In this role, you will provide attentive, friendly service, maintain a well-organized sales floor, and efficiently handle cash transactions. If you enjoy helping customers find what they need and creating a welcoming environment, this position is a great opportunity. We also value your contributions to our omni-channel experience through online order assistance.

Qualifications

• Strong interpersonal skills and ability to connect with customers.
• Ability to maintain store presentation standards.
• Experience in cash handling and sales operations is a plus.

Responsibilities

• Provide warm and attentive service to all customers.
• Support product replenishment and maintain organization in the sales area.
• Process purchases and returns accurately with a friendly attitude.
• Assist with online order fulfillment and in-store pickup.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.