Brand Representative - Wicker Park, Abercrombie & Fitch

Abercrombie & Fitch; Springfield (IL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Training & Development

Global team

Job summary

Abercrombie & Fitch Co. is hiring Brand Representatives to bring our store experience to life, engage customers with care, and help create a welcoming environment.

In this role you will assist customers across categories, support store cleanliness, process purchases, returns, and online order tasks, while delivering friendly, efficient service.

We offer merchandise discounts, flexible scheduling, and opportunities for career advancement within a global omnichannel retailer.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Ability to balance customer engagement with operational tasks.
• Strong organizational skills and reliability in attendance.

Responsibilities

• Provide warm, welcoming service to customers.
• Maintain clean, organized, and visually appealing sales floor.
• Process purchases, returns, and exchanges accurately.
• Support online orders and in-store pickup processes.

Skills

Customer service

Attention to detail

Reliability

Job description

Job Description:Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.What You’ll Do:Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.What it TakesAbility to create a welcoming and inclusive customer experience.Comfort working in a dynamic environment, balancing customer engagement and operational tasks.Strong organizational skills and attention to detail.Reliability and commitment to consistent attendance.What You’ll GetAs an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!Merchandise DiscountFlexible ScheduleOpportunities for Career AdvancementOpportunity to Become a Brand AffiliateTraining and DevelopmentA Global Team of People Who'll Celebrate you for Being YOUCompany DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANFThe starting rate for this position is $17.05 per hour. (i.e., the recruiting pay range for this position is $17.05-$17.05 per hour). The starting rate and range may be modified in the future.ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.