Brand Representative - State Street, Abercrombie & Fitch

Abercrombie & Fitch; Springfield (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life, engaging customers with care and representing the brand authentically. You’ll help customers find what they need and maintain a welcoming environment in a well-presented store.

You’ll handle replenishment, presentation standards, and cash wrap operations while supporting online orders and in-store pickup to create a seamless omni-channel experience.

Qualifications

• Ability to create a welcoming, inclusive customer experience.
• Comfort working in a dynamic environment balancing engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliable with consistent attendance.

Responsibilities

• Provide warm, welcoming service to all customers and offer product support.
• Assist with product replenishment and maintain clean, organized sales floor.
• Process purchases, returns, and exchanges accurately at the cash wrap.
• Support online orders and omni-channel tasks like in-store pickup.

Skills

Customer service

Attention to detail

Reliability

Attendance

Job description

Job Description:Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.What You’ll Do:Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.What it TakesAbility to create a welcoming and inclusive customer experience.Comfort working in a dynamic environment, balancing customer engagement and operational tasks.Strong organizational skills and attention to detail.Reliability and commitment to consistent attendance.What You’ll GetAs an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!Merchandise DiscountFlexible ScheduleOpportunities for Career AdvancementOpportunity to Become a Brand AffiliateTraining and DevelopmentA Global Team of People Who'll Celebrate you for Being YOUCompany DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANFThe starting rate for this position is $17.05 per hour. (i.e., the recruiting pay range for this position is $17.05-$17.05 per hour). The starting rate and range may be modified in the future.ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.