Brand Representative - West Acres Mall, Hollister

Abercrombie & Fitch Co.; Fargo (ND); On-site; USD 16,531 - 20,664; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Fargo, North Dakota, to enhance the store experience through customer engagement and care. Responsibilities include providing attentive service, maintaining presentation standards on the sales floor, and supporting cash wrap operations efficiently. Ideal candidates enjoy connecting with customers and contribute to a welcoming store environment. Join us in delivering an exceptional shopping experience for our customers.

Qualifications

• Strong interpersonal skills and a friendly demeanor.
• Ability to maintain store presentation standards.
• Experience in customer service is desirable.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean and organized sales environment.
• Accurately process purchases, returns, and exchanges at checkout.
• Support omni-channel experience by fulfilling online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.