Brand Representative - The Streets at Southpoint, Hollister

Abercrombie & Fitch Co.; Durham (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement

Brand affiliate program

Training and development

Inclusive culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life—engaging customers with care and representing our brand authentically.

You will help customers find what they need, maintain a well-presented store, and support omni-channel orders to create a seamless shopping experience. Ideal candidates enjoy connecting with customers, thrive in a dynamic environment, and commit to reliable attendance.

Qualifications

• Provide warm, welcoming and attentive service to customers.
• Balance customer engagement with operational tasks in a dynamic environment.
• Maintain high standards of organization and attention to detail.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales floor.
• Process purchases, returns, and exchanges accurately at the cash wrap.
• Assist with Save the Sale, in-store pick-up, and ship-from-store orders.

Skills

Customer service

Organization

Attendance

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website here. See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.