Brand Representative - Natick Mall, abercrombie kids

A&F Stores, Inc.; Natick (MA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Program

Training & Development

Global Team Culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life through warm, attentive service and authentic brand representation in our Natick location.

You will engage customers, offer styling guidance, manage replenishment, and ensure presentation standards while processing purchases and supporting omni-channel orders. A reliable, inclusive environment is essential.

Qualifications

• Provide warm, welcoming service to all customers.
• Balance customer engagement with shopping tasks to keep the store organized.
• Maintain presentation standards and visual consistency across product areas.
• Accurately process purchases, returns, and exchanges at the register.

Responsibilities

• Greet customers and build rapport to understand their needs.
• Assist customers with product selection and styling guidance.
• Support replenishment and maintain a clean, organized store environment.
• Execute omni-channel tasks like Save the Sale, in-store pickup, and ship-from-store orders.

Skills

Customer service

Communication

Relationship building

Attention to detail

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all.

What You’ll Do

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Pay

The starting rate for this position is $15.75 per hour. (i.e., the recruiting pay range for this position is $15.75 - $15.75 per hour). The starting rate and range may be modified in the future.

Benefits

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Equal Opportunity

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.