Brand Representative - Mall del Norte, Hollister

Abercrombie & Fitch Co.; Laredo (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Laredo, Texas. This role involves engaging with customers to enhance their shopping experience and maintaining an inviting store environment. You will support product replenishment, assist with online orders, and ensure the sales floor is organized.

The ideal candidate enjoys connecting with others and can provide attentive service, making every customer feel valued and welcome.

Qualifications

• Enjoy connecting with customers.
• Assist customers in finding what they need.
• Maintain a well-presented store environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.