Brand Representative - Los Cerritos Center, Abercrombie & Fitch

Abercrombie & Fitch Co.; Cerritos (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. in Cerritos, California is seeking Brand Representatives who will bring the store experience to life by engaging customers with care and representing the brand authentically. The role involves providing excellent customer service, maintaining a well-presented sales environment, processing online orders, and ensuring a positive checkout experience. This position is perfect for those who enjoy connecting with customers and have a passion for retail.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges.
• Support omni-channel experience with online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.