Brand Representative - South Coast Plaza, abercrombie kids

Abercrombie & Fitch Co.; Costa Mesa (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Costa Mesa, California to deliver exceptional customer service. The role requires connecting with customers to assist them effectively while maintaining a well-presented store. Responsibilities include providing attentive service, managing cash wrap operations, and supporting omni-channel experiences. Ideal candidates will possess strong interpersonal skills and a passion for creating a welcoming environment. This position emphasizes engaging with customers and ensuring the store's aesthetic standards are met.

Qualifications

• Strong interpersonal skills to engage customers and provide a welcoming environment.
• Ability to maintain a visually appealing store and manage cash wrap operations.

Responsibilities

• Provide warm and attentive service to customers.
• Maintain a clean and organized sales floor.
• Process purchases, returns, and exchanges efficiently.
• Support omni-channel order fulfillment.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.