Brand Representative - Holyoke Mall, Hollister

A&F Stores, Inc.; Holyoke (MA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate Opportunity

Training and Development

Global team celebration

Job summary

Abercrombie & Fitch Co. is seeking a frontline team member in Holyoke, MA to deliver a welcoming shopping experience and assist across selling, operations, and omni-channel duties.

You will engage customers, support visual standards, and ensure accurate checkout and returns while contributing to brand goals. The role emphasizes reliability, adaptability, and working effectively within a dynamic retail environment.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers across categories.
• Support product replenishment and maintain a clean, organized sales environment with presentation standards.
• Process purchases, returns, and exchanges in a friendly checkout experience.
• Support Save the Sale orders, In-Store Pick-Up, and ship-from-store orders to create a seamless omni-channel experience.

Skills

Customer service

Communication

Organization

Attendance

Job description

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate You for Being You

Compensation

Starting rate: $15.00 per hour (pay range: $15.00 - $15.00 per hour). The starting rate and range may be modified in the future.

Employer Statement

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.