Brand Representative - Hanes Mall, Abercrombie & Fitch

Abercrombie & Fitch Co.; North Carolina; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Opportunities for career advancement

Training and development

Job summary

A&F Stores, Inc. is looking for enthusiastic Brand Representatives to enhance the customer experience in our stores located in North Carolina. This role involves engaging with customers, ensuring the store is clean and well-presented, and supporting seamless online order operations.

The ideal candidate thrives in a dynamic environment, providing attentive service and maintaining a welcoming atmosphere while managing operational tasks. Join us for a rewarding career with opportunities for growth and discounts on merchandise.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfortable working in a dynamic environment.
• Reliable with consistent attendance.

Responsibilities

• Provide warm, welcoming service to customers.
• Support product replenishment on the sales floor.
• Process purchases and ensure a friendly checkout experience.
• Assist with online order fulfillment.

Skills

Customer engagement

Organizational skills

Attention to detail

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being YOU.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.