Brand Representative - Domain Northside, Abercrombie & Fitch

A&F Stores, Inc.; Austin (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement

Brand Affiliate program

Training and development

Inclusive team

Job summary

Abercrombie & Fitch Co. in Austin is seeking Brand Representatives to bring our store experience to life, engaging customers with care and representing our brand authentically.

You will assist customers, help them find what they need, and maintain a well-presented store while supporting omni-channel operations such as in-store pickup and ship-from-store.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming service to all customers; anticipate needs and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized sales environment, including folding, hanging, sizing, and presentation standards.
• Process purchases, returns, and exchanges accurately with a friendly checkout experience.
• Support Save the Sale orders, in-store pick-up, and ship-from-store orders for omni-channel service.

Skills

Customer experience

Organizational skills

Reliability

Attendance

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being YOU.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.