Brand Representative - American Dream, Hollister

Abercrombie & Fitch Co.; New Jersey; On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement

Brand affiliate

Training and development

Global team

Job summary

Abercrombie & Fitch Co. in New Jersey is seeking Brand Representatives who bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment.

You will assist customers in finding what they need, maintain a well-presented store, support omni-channel orders, and work a flexible schedule. This role emphasizes strong customer service and teamwork.

Qualifications

• Create a welcoming and inclusive customer experience.
• Balance customer engagement with operational tasks in a dynamic environment.
• Strong organizational skills and attention to detail.
• Reliability and consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs, initiate conversation naturally, and offer product guidance across categories.
• Support replenishment and maintain a clean, organized, visually consistent sales environment.
• Process purchases, returns, and exchanges with a friendly checkout experience.
• Support omni-channel orders including in-store pick-up and ship-from-store.

Skills

Customer service

Adaptability

Organizational skills

Reliability

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate you for Being YOU

The starting rate for this position is $15.92 per hour. (i.e., the recruiting pay range for this position is $15.92-$15.92 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.