Brand Purchasing Support Associate - Hybrid AZ

BWI Best Western International, Inc.; United States; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K matching

Employee discounts

Tuition Reimbursement

Job summary

BWH Hotels is seeking a customer service-oriented professional to support members and hoteliers with purchases, returns, and supplier issues. You will coordinate resolutions, ensure product guidelines are followed, and provide timely service across multiple channels.

The role involves collaboration with internal teams and external partners, handling inquiries, and maintaining records. A positive attitude and strong communication are essential.

Qualifications

• Minimum 12–18 months related customer service or purchasing experience.
• High School diploma or equivalent certification.

Responsibilities

• Assist members and hoteliers with issues arising from purchases with suppliers.
• Negotiate solutions and coordinate between parties to resolve issues.
• Provide guidance on product standards and guidelines to customers.
• Track shipments, process returns, and follow up on freight billing and claims.
• Interface with internal/external contacts including members, suppliers, and staff.
• Handle inquiries on products or orders and assist with payment issues.
• Generate or respond to correspondence and maintain records.

Skills

Customer service

Telesales

CRM familiarity

Microsoft Office

Communication

Education

High School diploma or equivalent

Tools

CRM system

MS Office

Job description

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Provides customer service support by assisting members in the purchase, shipment and/or return of products. Helps resolve purchasing issues. May develop new and/or help retain Supply business.

Key Responsibilities

• Assist members and hoteliers with issues that arise with their purchases through Supply and endorsed direct suppliers. These issues often require negotiation and coordination to develop a mutually acceptable solution between both parties.
• Assist members, hoteliers and other team members with standards or guidelines regarding the products we offer.
• Resolves purchasing issues from beginning to end by tracking shipments, processing product returns and following-up on freight billing and claims.
• Ensures effective customer service by interfacing with both internal and external contacts to include members, suppliers, freight carriers, accounting, sales and/or purchasing staff.
• Responds to inquiries on products or orders. May handle payment issues and member credits.
• Provides administrative support by generating, editing, initiating or responding to correspondence as needed.
• Establishes and maintains files, libraries and/or record keeping systems.
• May provide activity reports as requested.
• May follow-up on import regulations and documentation to help ensure compliance.

Preferred Experience and Education

• Minimum 12 to 18 months related customer service, sales and/or purchasing experience.
• High School diploma or equivalent certification.

Knowledge and Skills

• Basic proficiency in Microsoft Office Suite.
• Basic familiarity with CRM system preferred.
• Good customer service and/or telesales skills.
• Works under direct supervision and follows established procedures and instructions to accomplish assigned tasks.
• Exhibits appropriate self and time management to successfully accomplish assigned tasks.
• Resolves routine problems using established policies and guidelines.
• Researches anomalies and checks documents for accuracy.
• Understands process flow.
• Familiar with general office procedures including operation of common office equipment.
• Basic knowledge of Company’s products and services.
• Intermediate customer service and telesales skills.
• Convinces others to offer favorable terms.

Work Location and Schedule

This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016. This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.