Brand Experience Specialist — Retail & Loyalty

Gap Inc.; Massachusetts; On-site; USD 21,000 - 26,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate in Massachusetts to bring our brand to life through excellent customer service and expert product knowledge.

You will educate customers, influence purchases with suggestive selling, and support a seamless omni-channel experience across the store. In this role you will collaborate with leadership to deliver a best-in-class customer experience, engage with shoppers on the sales floor and through loyalty programs, and help maintain a clean, efficient work

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail

Problem solving

Flexibility

Retail tech

Physical fitness

Job description

Gap Inc. is seeking a Brand Associate in Massachusetts to bring our brand to life through excellent customer service and expert product knowledge.

You will educate customers, influence purchases with suggestive selling, and support a seamless omni-channel experience across the store. In this role you will collaborate with leadership to deliver a best-in-class customer experience, engage with shoppers on the sales floor and through loyalty programs, and help maintain a clean, efficient work