Brand Experience Specialist — Omnichannel Retail

Gap Inc; New York (NY); On-site; USD 21,000 - 28,000; Part time

Job summary

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will educate, inform, inspire and wardrobe customers, collaborating with leadership to deliver a best-in-class experience using an omni-channel approach.

The role emphasizes strong communication, customer focus, and a flexible schedule to support holiday, evening, overnight and weekend shifts, while maintaining a neat and organized store environment.

Qualifications

• Strong communication with customers and team to meet goals.
• Customer-focused service provider on and off the sales floor to deliver an exceptional experience.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Team collaboration

Job description

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will educate, inform, inspire and wardrobe customers, collaborating with leadership to deliver a best-in-class experience using an omni-channel approach.

The role emphasizes strong communication, customer focus, and a flexible schedule to support holiday, evening, overnight and weekend shifts, while maintaining a neat and organized store environment.