Brand Experience Specialist

The Foundry; New York (NY); On-site; USD 51,000 - 64,000; Full time

Job summary

The Foundry is seeking a personable Brand Representative in New York to engage directly with customers, represent our brand and products, and create positive experiences through knowledgeable conversations. You’ll learn our offerings, connect customers with suitable options, and communicate features, benefits, and pricing.

Ideal candidates are confident, approachable, and thrive in fast-paced environments, with a focus on customer service, relationship-building, and teamwork.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, outgoing, and comfortable starting conversations.
• Professional and dependable.
• Strong customer service and relationship-building skills.
• Ability to listen to customer needs and communicate solutions effectively.
• Comfortable working in a fast-paced, customer-facing environment.
• Goal-oriented and motivated to achieve results.
• Ability to work independently and as part of a team.
• Quick learner with ability to retain product and service information.
• Experience in sales, customer service, hospitality, promotions, events, or other customer-facing roles is a plus.

Responsibilities

• Engage with customers and provide a positive, professional experience.
• Represent the brand and communicate its products, services, and values.
• Learn about customer needs and provide relevant product recommendations.
• Explain product features, benefits, pricing, and available options.
• Answer questions and provide accurate information to customers.
• Demonstrate products and highlight key features when appropriate.
• Build relationships through friendly and personalized interactions.
• Support customers throughout the decision-making process.
• Stay informed about current products, services, promotions, and brand initiatives.
• Work toward individual and team performance goals.
• Maintain a professional and organized customer-facing environment.
• Collaborate with team members to ensure a consistent brand experience.
• Participate in ongoing product and brand training.

Skills

Strong communication

Interpersonal skills

Friendly & outgoing

Professional & dependable

Customer service focus

Teamwork

Fast-paced environment

Independent work

Job description

The Foundry is seeking a personable Brand Representative in New York to engage directly with customers, represent our brand and products, and create positive experiences through knowledgeable conversations. You’ll learn our offerings, connect customers with suitable options, and communicate features, benefits, and pricing.

Ideal candidates are confident, approachable, and thrive in fast-paced environments, with a focus on customer service, relationship-building, and teamwork.