Brand Experience Specialist - Flexible Schedule

Gap Inc.; New York (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate in New York, NY to bring the brand to life for customers. You will educate customers, support sales and deliver a best-in-class experience across all channels, collaborating with leadership to meet brand goals.

You will be a strong communicator, passionate about retail, and ready to thrive in a fast-paced environment while maintaining a neat work area and providing exceptional service.

Qualifications

• Clear communication with customers and team members.
• Strong customer service mindset and ability to educate on loyalty programs.
• Comfort using omnichannel tools to enhance the shopping experience.
• Flexible schedule including holidays, evenings, overnights and weekends.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store performance.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean, organized work center.
• Handle customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail knowledge

Team collaboration

Tools

POS system

Job description

Gap Inc. is seeking a Brand Associate in New York, NY to bring the brand to life for customers. You will educate customers, support sales and deliver a best-in-class experience across all channels, collaborating with leadership to meet brand goals.

You will be a strong communicator, passionate about retail, and ready to thrive in a fast-paced environment while maintaining a neat work area and providing exceptional service.