Brand Experience Specialist

Abercrombie & Fitch Spain, SL; Durham (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

A Global Team of People Who'll Celebr8

Job summary

Abercrombie & Fitch Co. is seeking a dedicated team member to deliver warm customer service across in-store and omni-channel experiences. You’ll help customers with styling and product guidance while maintaining an organized, visually appealing sales floor.

In this role you’ll handle checkout, returns, exchanges, and online order support, ensuring a seamless experience from fitting room to doorstep. The position values reliability, flexibility, and a friendly, inclusive approach.

Qualifications

• Welcoming and inclusive customer experience.
• Balancing customer engagement with operations in a dynamic environment.
• Strong organizational skills and attention to detail.
• Reliability and consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers across categories.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges accurately and cordially at checkout.
• Support Save the Sale and fulfill In-Store Pick-Up and ship-from-store orders.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

POS system

Cash wrap system

Job description

Abercrombie & Fitch Co. is seeking a dedicated team member to deliver warm customer service across in-store and omni-channel experiences. You’ll help customers with styling and product guidance while maintaining an organized, visually appealing sales floor.

In this role you’ll handle checkout, returns, exchanges, and online order support, ensuring a seamless experience from fitting room to doorstep. The position values reliability, flexibility, and a friendly, inclusive approach.