Brand Experience Marketing, Ticket & Suite Administration Lead

Truist Financial Corporation; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company in the financial sector is seeking a Subject Matter Expert to manage ticket operations and drive strategic business outcomes. The ideal candidate will possess a Bachelor's degree coupled with 5-10 years of relevant experience, demonstrating strong analytical capabilities and communication skills. You will collaborate with senior business leaders to optimize ticketing initiatives, ensuring a seamless user experience while meeting key performance indicators. Join us to contribute to impactful projects within a dynamic team environment.

Benefits

Medical benefits

401k plan

Vacation days (minimum 10 days)

Paid holidays

Disability insurance

Qualifications

• 5-10 years of experience in analysis and design.
• Proficiency in SQL, R, or Python highly desired.
• Excellent verbal and written communication skills.

Responsibilities

• Lead analysis of business and user needs for strategic outcomes.
• Manage administration of season-long assets and ticketed events.
• Provide reporting and programmatic leadership for performance metrics.

Skills

Analytical skills

Communication skills

Problem solving

Team collaboration

Education

Bachelor’s degree in Computer Science

Degree in Business, Mathematics, or IT

Tools

Adobe Analytics

SAS

SQL

R

Python

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role will serve as the subject matter expert on all activities related to the administration of enterprise ticket and suite assets and will be the primary system administrator of the Truist ticket management SaaS platform. This teammate will be responsible for delivering programmatic leadership that achieves key performance indicators within the Brand Experience Marketing team (BXM)’s performance scorecard.

Core daily competencies include but are not limited to an ability to work collaboratively across lines of business and leverage technical and business expertise to advise senior leaders on best practices regarding ticket utilization; manage day-to-day administration of season-long assets; demonstrate leadership in ensuring flawless execution of large-scale ticketed events such as the Truist Championship; and provide reporting across BXM’s reporting routines.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Partner with senior business leaders to understand business strategy and work in cross-functional teams to drive successful strategic outcomes.
2. Lead analysis of business and user needs, requirements documentation, performance measurement, and the interpretation of results for both internal and external stakeholders.
3. Lead analysis effort to gather, formulate, define, and design solutions to the most complex business problems.
4. Analyze, design, and maintain data sources in information systems in support of projects, information needs, and changing requirements.
5. Measure client interaction in order to improve client experience, digital adoption, and marketing segmentation using various analytics tools (SAS, Adobe Analytics, R, Python, etc.).
6. Apply subject-matter expertise, industry knowledge, and technical understanding to recommend actions to business leaders.
7. Act as team leader for projects with moderate budgets or of short-to-intermediate duration.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Business, Mathematics, or Information Technology-related field, or equivalent education and related training
2. Five to ten years of experience in analysis and design
3. Excellent verbal and written communication skills
4. Exceptional analytical and creative problem solving skills - ability to generate actionable insight and recommendations from complex analytics and large datasets
5. Ability to work independently or as a member of a team
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
7. Ability to travel, occasionally overnight
8. Proficiency in SQL, R, or Python

Preferred Qualifications:
1. Master’s degree in Computer Science, Business Administration, or Statistics.
2. Previous experience in the banking industry
3. Understanding and implementation experience with enterprise digital marketing optimization and analytics tools (e.g. Adobe Marketing Cloud Platform, Adobe Analytics, Adobe Audience Manager (DMP))
4. Working knowledge of analytical toolsets such as SAS (Enterprise Guide & Miner), R Studio, Python, Data warehousing

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify