Brand Experience Lead — Sales & Team Coach

Free People; Scottsdale (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

Free People in Scottsdale, AZ seeks a Key Holder to supervise store operations and inspire both customers and team members. The role focuses on driving sales, modeling FP brand values, and delivering a memorable shopping experience across channels.

You will lead with a customer-first mindset, coach the Stylist team, and collaborate with leadership to maintain excellent store execution and profitability. This role requires flexible hours including nights and weekends.

Qualifications

• Retail leadership or supervisory experience.
• Strong customer service and communication skills.
• Ability to work flexible hours including nights and weekends.
• Passion for the Free People brand and fashion.

Responsibilities

• Acts as a brand ambassador and reflects company values, creating an engaging FP customer experience.
• Delivers selling initiatives that enhance the customer experience and empowers the team to drive sales through personalized service.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Leads as an elevated team member, balancing decision-making with service.
• Manages store environment, pace, positivity, daily zone, and drives sales.
• Teaches product knowledge and brand messaging to deliver exceptional customer interactions.

Skills

Brand ambassador

Leadership

Team player

Flexible hours

Customer service

Learning mindset

Tools

POS systems

Job description

Free People in Scottsdale, AZ seeks a Key Holder to supervise store operations and inspire both customers and team members. The role focuses on driving sales, modeling FP brand values, and delivering a memorable shopping experience across channels.

You will lead with a customer-first mindset, coach the Stylist team, and collaborate with leadership to maintain excellent store execution and profitability. This role requires flexible hours including nights and weekends.