Brand Experience & CX Associate

Rival

Vista (CA)

Hybrid

USD 80,231,000 - 91,693,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, vision

401(k) with employer matching

Paid time off

Employee discount/perks

Life insurance

Disability insurance

Employee assistance programs

Job summary

Thrive Causemetics in Playa Vista, CA is seeking a Studio, Guest & Concierge Experience specialist to own the Playa Vista studio operations. You will host guests and partners from arrival through wrap, manage shade matching, keep the space shoot-ready, and run day-to-day operations including mail, supplies, and vendor coordination.

This role blends hospitality with production support in a fast-paced beauty environment.

Qualifications

Experience in hospitality, guest or client experience, production support, retail beauty, or customer service.
Ability to move between high-energy shoot days and CX days.
Strong written and verbal communication with a clear brand voice.
Highly organized and detail-oriented, able to manage your own to-do list.
Based in or near Playa Vista and able to work on-site, including shoot days.
Willing to roster a consistent schedule within the studio's 7:00 AM to 7:00 PM window, with weekend shift flexibility as needed.

Responsibilities

Host the Playa Vista studio from guest arrival through wrap, setting the tone for guests, creators, artists, and partners.
Own shade matching during visits, greet clients, assess undertone and finish, and match products to create an experience.
Keep the studio shoot-ready with product staging, sample organization, and general upkeep.
Run day-to-day operations: mail, deliveries, scanning, supplies, vendor and visitor coordination.
Keep studio screens and AV in working order for meetings, shoots, and guest moments.
Plan and schedule team events and internal moments: learning days, celebrations, all-hands.
Gifting, PR & seeding: manage closet, shipment, and ensure brand-aligned packaging.
Collaborate with CX to bring on-set perspective to customer experience and maintain brand voice.
Support on-set makeup/hair teams: call sheets, kit needs, timing, and comfort.

Skills

Hospitality

Guest experience

Production support

Customer service

Strong communication

Organization

On-site availability

Tools

Zendesk

CRM platform

AV equipment

Job description

Location: In Office 5 days/week in Playa Vista, CA HQ

Who We Are:

Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product you purchase results in a donation to help a woman thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone’s voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do.

What you'll own:

Studio, guest & concierge experience

Host the Playa Vista studio: set the tone for guests, creators, artists, and partners from arrival through wrap
Own shade matching as a signature part of the visit. Greet, assess undertone and finish, put the right product in the right hands, and make it feel like an experience rather than a transaction
Keep the space shoot-ready and on-brand: product staging, sample organization, supplies, and general upkeep
Run day-to-day operations, including mail and deliveries, scanning, supply ordering, and vendor and visitor coordination
Keep studio screens and AV in working order, with TVs and monitors set up, connected, and displaying the right content for meetings, shoots, and guest moments
Plan and schedule team events and internal moments: learning days, celebrations, all-hands, and guest sessions, including calendar, space, food, and setup
Own the small things that signal care, consistently

Shoot & talent support

Partner with the Talent Studio team on shoot prep, on-set logistics, and day-of coordination for photo and video
Support the makeup artist and hair stylist experience on set: call sheets, kit and product needs, timing, and comfort
Manage product staging and sample tracking across shoots, and keep an accurate record of what went where
Anticipate and troubleshoot shoot-day issues, escalating to the right owner quickly

Artistry & product education

Partner with the Talent Studio team on shade matching for creators and talent ahead of and during shoots
Review inbound influencers and gifting requests against shade, undertone, and finish. Confirm that what was requested will actually look good on the recipient, and recommend swaps when it won't
Serve as an artistry resource for internal programs: artistry learning days, Tip Tuesdays, and product education moments for the wider company
Bring product knowledge back to CX, including new launches, wear notes, application tips, and what performs on set

Gifting, PR & seeding

Manage PR closet and gifting requests end to end: pull, pack, ship, and track
Maintain closet inventory and flag low or aging stock
Make sure every package that leaves reflects the brand, because presentation matters as much as the contents

Customer Experience

Work daily Zendesk tickets, phone calls, and live chats as part of the CX team ([X]% of capacity, hiring team to confirm the split)
Bring the on-set and studio perspective into CX, and the customer perspective back into the studio
Help keep the voice consistent between what customers see in content and what they hear from our team
Support additional CX projects as assigned

What we’re looking for:

Required

Experience in hospitality, guest or client experience, production support, retail beauty, or customer service, or a hybrid of several
Comfort moving between two very different rhythms: high-energy shoot days and heads-down CX days
Strong written and verbal communication, with the ability to hold a brand voice
Highly organized, detail-obsessed, and able to run your own to-do list without being managed through it
Based in or near Playa Vista and able to work on-site, including shoot days
Available for a consistent scheduled shift inside the studio's 7:00 AM to 7:00 PM coverage window, with flexibility to shift start and end times around shoot days and to join a weekend rotation as the calendar expands

Strongly preferred

Beauty artistry background, whether professional makeup artist experience, licensure, or demonstrable fluency in shade matching and undertones. This role touches artistry decisions daily.
Familiarity with Zendesk or a comparable helpdesk or CRM platform
Experience on set or supporting content production
Comfort teaching or presenting to a group, even informally
Basic AV competence. You can get a screen, a cable, and a video call to cooperate without escalating it
Event planning or coordination experience, even at a small scale

You’ll do well here if you

Read a room quickly and adjust
Would rather fix the thing than flag the thing
Care about how a package looks when it's opened
Are energized by variety and unbothered by a role still taking its final shape

Why this role:

You’ll sit at the intersection of brand and customer, which is the viewpoint most people only get one of. You'll build direct relationships with the Talent Studio team, CX leadership, and the creators and artists who shape how Thrive Causemetics shows up. For someone who wants to grow into CX leadership, brand experience, or artistry education, the surface area here is unusually wide.

$28 - $32 an hour

Thrive Causemetics is an Equal Opportunity Employer.

The base pay range for this role is $28.00 - $32.00 per hour, with the following factors determining base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within the role. Additionally, this role is eligible for an annual discretionary bonus based on company and individual performance.