Brand Experience Associate | Omnichannel Retail

Gap Inc.; Gloucester (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers in Gloucester, MA. You will educate customers, drive sales, and deliver exceptional service across in-store and omnichannel channels.

As a Brand Associate, you’ll collaborate with leadership to create a best-in-class customer experience, promoting loyalty programs and handling daily store operations with a focus on teamwork and continuous improvement.

Qualifications

• Excellent customer service and communication skills.
• Able to work a flexible retail schedule including nights and weekends.
• Able to lift up to 30 lbs and move around store.

Responsibilities

• Drive sales through suggestive selling and customer engagement.
• Educate customers about loyalty programs.
• Deliver an omni-channel customer experience.
• Support sales floor, fitting room, cash wrap, and back-of-house as needed.
• Maintain a neat, clean, and organized work center.
• Handle customer interactions and returns courteously.
• Contribute to achieving store goals and results.

Skills

Customer service

Communication

Team player

Sales

Retail technology

Tools

POS system

Job description

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers in Gloucester, MA. You will educate customers, drive sales, and deliver exceptional service across in-store and omnichannel channels.

As a Brand Associate, you’ll collaborate with leadership to create a best-in-class customer experience, promoting loyalty programs and handling daily store operations with a focus on teamwork and continuous improvement.