Brand Experience Associate — Omnichannel Retail

Gap Inc.; Exton (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Gap Inc. in Exton, PA is seeking a Brand Associate to bring the brand to life for customers and provide exceptional service across in-store and omnichannel channels.

You will educate customers about loyalty programs and engage with shoppers to drive sales while collaborating with leadership to deliver a best-in-class experience. You’ll work with the team to maintain a clean, organized store, handle returns professionally, and support all areas of the store to meet personal and store goals.

Qualifications

• Experience delivering customer service in a retail setting.
• Strong communication skills with customers and team.
• Comfortable using retail tech and POS systems.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail experience

Team player

Tools

POS system

Job description

Gap Inc. in Exton, PA is seeking a Brand Associate to bring the brand to life for customers and provide exceptional service across in-store and omnichannel channels.

You will educate customers about loyalty programs and engage with shoppers to drive sales while collaborating with leadership to deliver a best-in-class experience. You’ll work with the team to maintain a clean, organized store, handle returns professionally, and support all areas of the store to meet personal and store goals.