Brand Experience Associate

Mack Weldon; New York (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

Mack Weldon is seeking a passionate Brand Experience Associate for their Hudson Yards store in New York. The role involves educating customers about the Mack Weldon brand and delivering exceptional service throughout the customer journey.

The ideal candidate should have experience in a retail environment and be flexible with shifts. The store offers competitive pay with a target of $17-18/hr based on experience and qualifications.

Qualifications

• Experience in a fast-paced retail store environment.
• Ability to carry boxes 25-30 lbs for stock transfers.
• Must be flexible with working varied shifts including nights, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service throughout the customer journey.
• Communicate the Mack Weldon brand story and philosophy to customers.
• Maintain store cleanliness and visual standards.

Skills

Customer service

Communication

Product knowledge

Teamwork

Flexibility

Job description

In 2012, we set out to reinvent men’s underwear. Since then, we’ve used the same solutions-oriented approach to reimagine a full range of menswear staples—from featherlight button ups, to first-of-its-kind denim. Blending timeless styles with innovative details and materials, our clothes are uniquely designed to help guys move through their day with confidence (even if they’re just hangin’ in their sweats). We are looking for passionate, proactive, and strategic problem-solvers to join our growing team. If that sounds like you…keep reading.

THE ROLE

We’re looking for dynamic Brand Experience Associates to join Mack Weldon’s retail team in our Hudson Yards store location! In this role, you’ll educate and share the Mack Weldon brand story and guide customers through our retail experience. You’ll play a critical role in delivering exceptional customer service and building customer relationships.

WHAT YOU'LL DO

• Be a Mack Weldon brand ambassador and deliver exceptional customer service throughout the customer journey
• Communicate the Mack Weldon brand story and philosophy to our customers
• Demonstrate and maintain exceptional product knowledge
• Continuously deliver an above and beyond and individualized customer experience for all guests
• Work collaboratively with all team members and cultivate a positive store team culture
• Maintain store cleanliness and visual standards, assistant store merchandising changes
• Develop, cultivate, and maintain customer relationships
• Support management team in projects and initiatives as needed
• Strive to improve the store experience and make suggestions to management team

WHAT WILL SET YOU UP FOR SUCCESS

• Experience in a fast-paced retail store environment
• Must be flexible with working varied shifts including nights, weekends, and holidays
• Ability to carry boxes 25-30lbs for stock transfers
• Can bend, reach, lift and move stock and products

WHAT MAKES US SPECIAL

• We search for the smarter way. Everything we do, from products to experiences to processes, is built with research, ingenuity, and quality. We embrace efficiency in all of its forms – but especially in how we work together as a team, the less bureaucracy the better.
• We invite generously because more perspectives make us better. We think diversity of thoughts and experiences is a strength. We check our egos at the door, actively solicit other’s perspectives, and always assume the best intentions. We build relationships that last.
• We believe that real confidence comes from knowing, not showing. We operate with a steady conviction and are built for the long haul, not to chase the latest fads. That doesn’t mean we can’t be assertive, expressive or take risks. But we do so with an informed approach knowing we have the substance to back it up.
• We support the good ones and believe they can finish first. We believe that being good is the most sustainable strategy for success. We work with ethical and humane partners and always strive to do what is right, even if it is at a cost. We act with integrity, own our mistakes, and put in the effort to do our best.

Target pay of $17-18/hr. *This range represents the low and high end of the anticipated hourly range for this NYC-based position. The rate will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other MW employees.