Retail Customer Experience Associate, Deerbrook Mall - Full Time

Macy's; Odessa (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program (EAP)

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's is seeking a Customer Experience Colleague to deliver personalized shopping experiences and drive cross-category sales. You will engage with customers across in-store and online touchpoints, make product recommendations, and use digital tools to enhance the customer journey.

Flexibility is needed for days, evenings, weekends, and holidays; strong communication and teamwork are essential as you support store operations and loyalty programs.

Qualifications

• Flexible availability including evenings, weekends and holidays.
• Ability to read and understand policies in English.
• Strong communication with customers and colleagues.
• Experience in selling or customer service preferred.
• Comfortable using electronic devices and POS systems.
• Ability to meet daily sales goals.

Responsibilities

• Engage customers with a warm welcome and build relationships.
• Provide tailored product recommendations.
• Maintain a shoppable floor and assist with merchandise moves.
• Promote loyalty benefits and open credit accounts.
• Support opening/closing procedures and store operations.

Skills

Customer service

Communication

Team collaboration

POS usage

Sales oriented

Tools

POS system

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.

In this role, you'll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you'll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.

A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found [here](https://hr.macys.net/csw/u/pub/pdfs/14973.pdf).

How Our Selling Colleagues Spend Their Day...

• Our colleagues begin each day energized and ready to make an impact
• On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.
• We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
  • Be comfortable communicating and collaborating with customers and colleagues
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • Meeting daily sales goal challenges
  • Enjoy meeting people, learning about them, and sharing information
  • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
  • You can handle electronic devices with no problem
  • At least 2 years of selling or customer experience preferred

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings [here](https://hr.macys.net/csw/u/pub/pdfs/14973.pdf).

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.