Brand Experience Ambassador - NYC (Part-Time)

rothys.com; New York (NY); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Wellness and Commuter Programs

PTO and Wellbeing Time

Employee Discount Program

Job summary

Rothy's is seeking a part-time Retail Ambassador to represent the brand on the sales floor in New York City's Nolita district. You will deliver exceptional customer experiences, build meaningful connections, and drive sales while maintaining an inclusive store culture.

You will also support limited operational tasks, including stock replenishment, merchandising, and store upkeep. The role emphasizes Rothy's values and guest-first service in a fast-paced, fashion-forward environment.

Qualifications

• Previous retail or customer service experience preferred
• Strong communication skills and the ability to build genuine customer connections
• A passion for service and the drive to achieve personal and team sales goals
• Willingness to support operational tasks as part of the team
• Availability to work at least 16 hours/week, either 3 Peak Days (Fri, Sat, Sun + Holidays) OR 2 Peak Days (Fri, Sat, Sun + Holidays) + 2 Non-Peak Days (Mon-Thu)

Responsibilities

• Customer Experience (90%)
• Deliver the Rothy's Experience to every customer- a best in class service experience rooted in Rothy's values- consistently embodying the brand through presentation, communication, and product expertise
• Drive personal sales and results and contribute to team goals
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior
• Operational Excellence (10%)
• Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
• Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance

Skills

Retail experience

Customer service

Communication skills

Sales goals

Team player

Job description

Rothy's is seeking a part-time Retail Ambassador to represent the brand on the sales floor in New York City's Nolita district. You will deliver exceptional customer experiences, build meaningful connections, and drive sales while maintaining an inclusive store culture.

You will also support limited operational tasks, including stock replenishment, merchandising, and store upkeep. The role emphasizes Rothy's values and guest-first service in a fast-paced, fashion-forward environment.