Brand Experience Ambassador

abercrombie.com; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers with care and representing the brand authentically.

This role focuses on connecting with customers, assisting them in finding what they need, and maintaining a welcoming store environment. You will support product replenishment, uphold presentation standards, and process purchases and returns with a friendly checkout.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Inclusive environment

Adaptability

Attention to detail

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers with care and representing the brand authentically.

This role focuses on connecting with customers, assisting them in finding what they need, and maintaining a welcoming store environment. You will support product replenishment, uphold presentation standards, and process purchases and returns with a friendly checkout.