Brand Experience Ambassador

URBN Urban Outfitters, Inc.; Kentwood (MI); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Employee discount on UO products

Flexible scheduling

Opportunities to grow within the brand

Hands-on fashion, culture, and retail

Job summary

URBN Urban Outfitters, Inc. in Kentwood is seeking Brand Ambassadors to bring the store to life through personal style and genuine customer connections. You’ll create engaging experiences, stay informed about product drops, and help customers shop across in-store and online channels.

Ideal candidates express creativity, enjoy working with people, and stay flexible in a fast-paced environment. Flexible scheduling, employee discounts, and growth opportunities are part of the role.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing personal style and creativity.
• A people-first mindset, you enjoy meeting and helping others.
• A collaborative attitude and positive energy.
• Comfort in a fast-moving, ever-changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Bring the Brand to Life: show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online.
• Create the Energy on the Salesfloor: engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back.
• Make Shopping Seamless: help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand.
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between.
• Stay Curious + Flexible: be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun.
• Work as a Team: support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be.

Skills

Brand love

People-first

Team player

Adaptable

Flexible schedule

Job description

URBN Urban Outfitters, Inc. in Kentwood is seeking Brand Ambassadors to bring the store to life through personal style and genuine customer connections. You’ll create engaging experiences, stay informed about product drops, and help customers shop across in-store and online channels.

Ideal candidates express creativity, enjoy working with people, and stay flexible in a fast-paced environment. Flexible scheduling, employee discounts, and growth opportunities are part of the role.