Brand Experience Ambassador

Abercrombie & Fitch Co.; Charlotte (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate opportunities

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. in Charlotte, NC is seeking Brand Representatives to bring our store experience to life, engage customers with care, and help create a welcoming environment for all.

You will assist customers in finding what they need, maintain presentation standards, and support omni-channel tasks such as online orders and in-store pickups, while working with a team to ensure smooth operations.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer experience

Attention to detail

Reliability

Team collaboration

Job description

Abercrombie & Fitch Co. in Charlotte, NC is seeking Brand Representatives to bring our store experience to life, engage customers with care, and help create a welcoming environment for all.

You will assist customers in finding what they need, maintain presentation standards, and support omni-channel tasks such as online orders and in-store pickups, while working with a team to ensure smooth operations.