Brand Experience Ambassador

Abercrombie & Fitch Co.; California; On-site; USD 21,000 - 30,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engage customers with care, and help create a welcoming environment for all. You’ll help customers find what they need and keep the presentation standards that define our brand.

In this role you’ll support seamless shopping across channels, assist with replenishment and store upkeep, and ensure smooth cash wrap and checkout experiences while upholding brand authenticity.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engage customers with care, and help create a welcoming environment for all. You’ll help customers find what they need and keep the presentation standards that define our brand.

In this role you’ll support seamless shopping across channels, assist with replenishment and store upkeep, and ensure smooth cash wrap and checkout experiences while upholding brand authenticity.