Brand-Driven Customer Experience Specialist

Quince; Toronto (OH); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

3 weeks paid training

Set schedule with guaranteed hours

Hospital coverage

Paramedical

Dental

Vision & Prescription

Virtual Healthcare

Life and Disability

401K and more

Job summary

Quince is hiring a Customer Experience Specialist to represent our brand across chat, email, phone, and social channels from our Toronto office on a hybrid schedule. You will own the end-to-end customer journey, deliver brand-aligned service, and resolve issues with empathy to drive loyalty and trust.

This role emphasizes product knowledge, calm communication, and proactive feedback to improve the customer experience.

Qualifications

• High School diploma or GED is required.
• Minimum 2 years of customer service experience.
• Hybrid work model; onsite 4 days a week after training; EST schedule options.

Responsibilities

• Own the full customer experience from start to finish across chat, email, phone, and social channels.
• Deliver brand-aligned service with thoughtful tone and attention to detail.
• Resolve issues with empathy and fairness to build trust and loyalty.
• Navigate service platforms and resources to provide quick, accurate answers.
• Share feedback on recurring questions or friction to improve the product experience.
• Become a product expert on materials, fits, and care details to guide customers confidently.
• Maintain calm and clear communication during busy moments or shifts.

Skills

Digital Intelligence

Exception Mastery

Ownership & Accountability

Empathy as a Strategy

Adaptability

Education

High School diploma or GED

Job description

Quince is hiring a Customer Experience Specialist to represent our brand across chat, email, phone, and social channels from our Toronto office on a hybrid schedule. You will own the end-to-end customer journey, deliver brand-aligned service, and resolve issues with empathy to drive loyalty and trust.

This role emphasizes product knowledge, calm communication, and proactive feedback to improve the customer experience.