Brand Assurance Representative

2700 Warner Bros. Consumer Products Inc.; United States; On-site; USD 54,000 - 100,000; Full time

Job summary

Warner Bros. Discovery is seeking a Brand Assurance Representative to review and process submissions for Global Experiences. You will manage STAR Labs workflows, coordinate approvals with legal and franchise teams, and ensure brand integrity across 2D/3D design, graphics, and exhibits.

The role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high standards of accuracy and professionalism.

Qualifications

• Must have strong organizational abilities and detail‑oriented work style.
• Excellent written and verbal communication across all levels of staff.
• High school diploma required; AA/BA preferred for more advanced responsibilities.
• Proficiency with Adobe Creative Suite and standard office software is expected.

Responsibilities

• Review and process submissions in STAR Labs for design, 3D, graphics, and signage.
• Act as Document Controller for STAR Labs and Box.com; manage approvals and comments.
• Coordinate with Creative teams to streamline communication, approvals, and project organization.
• Provide feedback on concepts, pre-production, and final samples to ensure brand and legal compliance.
• Maintain knowledge of franchise guidelines and legal policies to protect company interests.

Skills

Organizational skills

Attention to detail

Communication

Education

High school diploma

AA or BA preferred

Tools

Adobe Creative Suite

STAR Labs

Box.com

Windows 11

Microsoft Office

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your Role Warner Bros. Discovery Global Experiences extends the Studio’s powerful portfolio of entertainment brands and franchises into the lives of fans around the world.

WBDGE partners with best-in-class partners globally on an award-winning range of theme parks, studio tours, hotels, LBEs, and dining inspired by franchises and properties such as Harry Potter, DC, Looney Tunes, Scooby-Doo and theatrical properties from historic library to brand new titles. The division’s Global Experience business includes groundbreaking experiences such as The Wizarding World of Harry Potter, The Making of Harry Potter Studio Tour and Warner Bros. World Abu Dhabi. With innovative and groundbreaking projects, retail initiatives and thoughtful experiences, WBD Global Experiences is one of the leading experience and retail organizations in the world.

To be successful in this team, you must have a willingness to model our guiding principles, champion diversity and inclusion, leverage data and insights to maximize the legacy of our deep brands and franchises while maintaining a commitment to fostering best-in-class projects. The Brand Assurance Representative (BA Rep) is responsible for reviewing and processing all submissions for Global Experiences – Design, 3D sculpts, graphics and signage, featuring any Warner Bros. owned properties (i.e. Looney Tunes , DC, Harry Potter, and The Wizard of Oz), and third party owned properties (i.e. certain theatrical properties). Using the proprietary approval system, STAR Labs, the BA Rep will work within a contractually stipulated time frame (up to 10 business days inclusive of all third-party approvals) to ensure legal copyright/trademark compliance, and adherence to Warner Bros. Global Experiences policies and franchise guidelines. Utilizing their property knowledge, the BA Rep will work efficiently and collaboratively with Creatives, Business Leads, Product Development and Franchise, to make certain licensees are producing compelling products to drive revenue at our themed experiences.

Your Role Accountabilities

• Take ownership and shepherd all submissions that are submitted into STAR Labs through each stage of development from concept to final.
• Acts as Document Controller for STAR Labs and Box.com, routing approvals and comments to all relevant team members, while ensuring consistency in naming conventions and folder structure.
• Works closely with Creative team to streamline communication, approvals, and project organization.
• Submission items include but are not limited to 2D/3D experience design, graphics, 3D sculpts, Pop-up displays, and costumes.
• Routes logos and ride names, etc through Legal and keeps a running spreadsheet of Legal approvals.
• Works closely with Creatives to review physical and digital samples to not only guarantee compliance to our guidelines but to make certain the creative execution elevates and upholds the integrity of our brands.
• Uses knowledge of the manufacturing timelines and Experience development process and applies WB Global Experiences policies and guidelines to provide meaningful and detailed feedback on the concept, pre-production and final samples submitted, to serve as a legal record under the contract with the licensees.
• Secures all necessary talent and third-party approvals on all evergreen properties.
• Keeps abreast of all updates to franchise guidelines, legal/company policy modifications, system upgrades and process/procedure changes.
• When requested, provides data in the form of reports from STAR Labs to management, legal and trademarks.
• Provide initial support to licensees on issues they may encounter with STAR Labs and elevate as needed to STAR Labs Support.
• Provides STAR Labs and Box training and support to new licensees and new third-party approvers.
• Applies independent thinking and problem solving, along with the knowledge of WB Global Experiences policies and procedures, and licensees’ processes and limitations to arrive at alternative solutions that benefit the licensee while protecting the Company legally.
• Support Design team on creative brainstorms by providing guidance on legal/company policies and franchise guidelines without stifling the creative discussions.
• Help Design team to unpack and sort the pre-production and contractual samples that are shipped to the company.

Experience & Requirement

• High school diploma required.
• AA or BA college degree is preferred.
• Graphic Design, themed entertainment, or creative production background is a plus.
• Minimum 3 years as a Brand Assurance or in equivalent job experience.
• Art production themed entertainment, slot machine development or overseas manufacturing and sourcing experience is a plus.
• Excellent organizational abilities.
• Highly detail‑oriented and preferably have an eye for detail.
• Must be able to communicate effectively, professionally and tactfully with all levels of personnel, inside and outside of the company.
• Must have good spelling, grammar, punctuation, and English usage and be able to accurately describe images in words, and accurately record all verbiage in the database correctly.
• Must be able to work in a fast‑paced environment and prioritize work effectively.
• Must be able to handle digital images.
• Must be able to properly sift through information and properly identify emergencies and handle them.
• Must have the ability to acquire and work with knowledge of properties in all categories, i.e., theme parks, pop‑ups, location‑based entertainment, hotels and restaurants.
• Must have the ability to acquire and work with knowledge of copyrights and trademarks for use in Experience approvals.
• Must be a self‑starter and able to work independently.
• Must have the ability to absorb and respond quickly to given information.
• Must have the ability to learn the various properties and distinguish different styles of art forms in order to accurately process submissions.
• Must have the ability to learn about art production and manufacturing processes in general.
• Must be able to multi‑task and give design direction and communicate that quickly and effectively.
• Must know Adobe Creative Suite.
• Strong knowledge of Windows11, Microsoft Outlook, Word, Excel, and Zoom required.
• Adobe Workfront is a plus.
• Proficient typing skills required approximately 55 wpm.
• Good with technology.
• Will need to learn how to use STAR Labs and ability to quickly adapt to new tools.

How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $54,040.00 - $100,360.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program‑specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia’s premium entertainment, sports and news assets with Discovery’s leading non-fiction and international entertainment and sports businesses.