Brand Ambassador | Washington, D.C.

David Yurman; Washington (District of Columbia); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Bonus

Employee discounts

Generous paid time off

Sick time

More benefits

Job summary

David Yurman is seeking a Brand Ambassador in Washington, DC to deliver exceptional client service and drive personal sales with a commission-eligible structure. You will manage client relationships, stay current on product launches, and contribute to a premium shopping experience in a luxury environment.

The role emphasizes strong communication, product knowledge, and teamwork, with base hourly pay ranging from $21.00 to $25.00 plus commissions.

Qualifications

• Experience in retail or luxury retail sales with clientele focus.
• Proven track record of achieving sales results.
• Exceptional clientele and customer relationship building skills.
• Strong verbal and written communication skills.
• Proficient with POS systems and MS Office.
• Willingness to work varied hours including nights, weekends and holidays.
• Proficiency in Mandarin and/or Spanish is a plus.

Responsibilities

• Deliver individual sales budget by maximizing selling opportunities.
• Create a warm and hospitable client experience in all interactions.
• Provide exceptional customer service with the customer as priority.
• Support and align with all key business initiatives and product launches.
• Stay current on industry trends to maximize sales opportunities.
• Collect meaningful customer data for future client development.
• Engage current and new business using available marketing tools.
• Embrace technology to enhance customer experience.
• Assist with inventory control and maintain visual merchandising standards.
• Maintain up-to-date knowledge of product categories.
• Adhere to retail operating and security procedures.
• Partner with support team in the repair process and follow up with customers.
• Be flexible to help colleagues and adapt to business needs.

Skills

Retail sales

Luxury retail

Client relations

Verbal & written communication

POS system

MS Office

Flexible hours

Mandarin Spanish a plus

Tools

Retail POS system

MS Office (Word, Excel, Outlook)

Job description

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman Washington, D.C. team is looking for a Brand Ambassador to share the company's mission to clients, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge. This is a commission-eligible role.

The David Yurman Brand Ambassador will be accountable for the following key deliverables:

Responsibilities

Sales and Service

• Deliver individual sales budget by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.
• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience

Operations

• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up to date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication

Teamwork

• Be aware of the impact of behavior on others
• Provide help and advice to colleagues to achieve goals
• Demonstrate a flexible approach, responding positively to any reasonable request

Qualifications

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Professional working proficiency in Mandarin and/or Spanish a plus.

The expected base salary for this role is $21.00 - $25.00/hour, plus commission.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.