Brand Ambassador | South Coast Plaza

David Yurman; Costa Mesa (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

David Yurman is seeking a Brand Ambassador at South Coast Plaza in Costa Mesa, CA to drive personal sales and deliver exceptional service. The role emphasizes client development, product knowledge, and a commission-eligible compensation structure.

The ambassador will uphold brand standards, stay current on trends, and collaborate with the team to maximize sales while maintaining high service levels for every client interaction.

Qualifications

• Experience in retail or luxury retail sales.
• Proven ability to meet sales targets.
• Strong client relationship skills.
• Excellent verbal and written communication.
• Proficient with POS and MS Office.

Responsibilities

• Deliver individual sales budget by maximizing selling opportunities.
• Create a warm, hospitable client experience.
• Provide exceptional customer service with customer priority.
• Support product launches and new initiatives.
• Maintain inventory accuracy and visual merchandising.
• Ensure compliance with retail procedures.
• Collaborate with team to achieve goals.
• Be flexible with hours including nights, weekends, holidays.

Skills

Retail experience

Sales results

Clienteling

Communication skills

POS system

MS Office

Tools

POS system

MS Excel

MS Word

Outlook

Job description

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman South Coast Plaza team is looking for a Brand Ambassador to share the company's mission to clients, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge. This is a commission-eligible role.

The David Yurman Brand Ambassador will be accountable for the following key deliverables:

Responsibilities

Sales and Service

• Deliver individual sales budget by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.
• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience

Operations

• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up to date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication

Teamwork

• Be aware of the impact of behavior on others
• Provide help and advice to colleagues to achieve goals
• Demonstrate a flexible approach, responding positively to any reasonable request

Qualifications

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected base salary for this role is $23.00 - $28.00/hour, plus commission.