Brand Ambassador | The Shops at Riverside

David Yurman; Hackensack (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

David Yurman Hackensack is seeking a Brand Ambassador to deliver exceptional service and drive personal sales through client development and product knowledge.

This commission-eligible role requires luxury retail experience, strong relationship-building skills, and flexibility to work non-traditional hours. Base pay ranges from $20.00 to $25.00 per hour, with additional commission and comprehensive benefits.

Qualifications

• Experience in luxury or high-end retail sales and client-focused service.
• Proven ability to build and maintain client relationships.
• Strong verbal and written communication skills.
• Familiarity with retail POS systems and MS Office suite.
• Flexible to work non-traditional hours, including weekends and holidays.

Responsibilities

• Deliver individual sales budget by maximizing all selling opportunities.
• Create a positive client experience, warm and hospitable in all interactions.
• Provide exceptional service, prioritizing the customer at all times.
• Support and align with product launches and business initiatives.
• Maintain current knowledge of product categories and industry trends.
• Collect customer data to build relationships and tailor future opportunities.
• Engage current and new clients using marketing tools to drive sales.
• Embrace technology to enhance the customer experience.
• Assist with inventory control and maintain visual merchandising standards.
• Ensure adherence to retail operating and security procedures.
• Collaborate with support teams on repairs and follow up with customers.
• Support colleagues to achieve team goals and be adaptable to business needs.

Skills

Sales experience

Client relationship building

Verbal communication

Written communication

Flexibility

Teamwork

Tools

Retail POS system

MS Office (Word, Excel, Outlook)

Job description

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman Hackensack team is looking for a Brand Ambassador to share the company's mission to clients, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge. This is a commission-eligible role.

The David Yurman Brand Ambassador will be accountable for the following key deliverables:

Responsibilities

Sales and Service

• Deliver individual sales budget by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.
• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience

Operations

• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up to date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication

Teamwork

• Be aware of the impact of behavior on others
• Provide help and advice to colleagues to achieve goals
• Demonstrate a flexible approach, responding positively to any reasonable request

Qualifications

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected base salary for this role is $20.00 - $25.00/hour, plus commission.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.