Brand Ambassador & Personal Stylist - Sales Associate

LOFT; Lee (MA); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Lee Premium Outlets, MA, is seeking a sales associate to act as a brand ambassador and guide customers through personalized styling journeys. You will keep the store visually appealing and organized while collaborating with the team to deliver exceptional customer experiences on the sales floor.

The role emphasizes product knowledge sharing, omnichannel support, and maintaining brand standards to drive loyalty and conversions.

Qualifications

• Experience in sales or customer service preferred.
• Hospitality mindset when engaging with customers.
• Flexible availability including evenings, weekends and holidays.
• Tech-savvy and able to operate a POS system.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Connect with customers and listen to their needs to create personalized customer experiences.
• Share product knowledge and recommendations to help style the customer.
• Use brand behaviors and personalized service to drive brand loyalty.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Partner with store leaders to achieve individual goals and daily expectations.
• Build productive relationships by sharing ideas and being helpful to others.

Skills

Customer service

Hospitality mindset

POS system proficiency

Flexible availability

Initiative

Tools

POS system

Job description

LOFT in Lee Premium Outlets, MA, is seeking a sales associate to act as a brand ambassador and guide customers through personalized styling journeys. You will keep the store visually appealing and organized while collaborating with the team to deliver exceptional customer experiences on the sales floor.

The role emphasizes product knowledge sharing, omnichannel support, and maintaining brand standards to drive loyalty and conversions.