Brand Ambassador - Online Retail

Brobston Group; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Van Cleef & Arpels seeks a Brand Ambassador in Miami to represent the brand across phone and digital channels, delivering expert product guidance and top-tier client support. This role blends relationship building, service, and sales in a multichannel contact center.

Responsibilities include handling inbound inquiries, driving sales, and maintaining product knowledge to provide accurate information. Availability for shifts including weekends and holidays is required.

Qualifications

• At least 3 years of contact center, customer service, or retail experience.
• Luxury retail or eCommerce experience preferred; knowledge of jewelry, timepieces, or gemstones is a plus.
• Excellent verbal and written communication, computer literacy, and ability to learn multiple systems.
• Availability to work shifts during operating hours, including weekends and holidays.

Responsibilities

• Handle inbound calls and provide client support through phone, email, chat, and social media.
• Drive sales, process merchandise orders, and identify opportunities to develop client relationships.
• Maintain product knowledge and provide accurate information about products, services, and availability.
• Capture client information, resolve inquiries, and coordinate with boutiques and internal partners.

Skills

Customer service experience

Sales experience

Multichannel support

Tools

CRM systems

Job description

Summary

The Brand Ambassador represents Van Cleef & Arpels through phone and digital channels, delivering expert product guidance and exceptional client support. The role combines relationship building, service, and sales in a multichannel contact center.

Responsibilities

• Handle inbound calls and provide client support through phone, email, chat, and social media.
• Drive sales, process merchandise orders, and identify opportunities to develop client relationships.
• Maintain product knowledge and provide accurate information about products, services, and availability.
• Capture client information, resolve inquiries, and coordinate with boutiques and internal partners.

Requirements

• At least 3 years of contact center, customer service, or retail experience.
• Luxury retail or eCommerce experience preferred; knowledge of jewelry, timepieces, or gemstones is a plus.
• Excellent verbal and written communication, computer literacy, and ability to learn multiple systems.
• Availability to work shifts during operating hours, including weekends and holidays.