Brand Ambassador - FLS & High Point

kravet; High Point (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Kravet seeks an energetic Brand Ambassador & Showroom Merchandiser to bridge sales support, trade relationships, and visual merchandising across two premier North Carolina design destinations. The role splits weekly between Furnitureland South in Jamestown (4 days) and Kravet High Point Showroom in the 200 Steele Building (1 day).

You will combine interior design passion with merchandising expertise, deliver exceptional customer service, assist designers, and support showroom operations,

Qualifications

• Minimum 2–3 years in retail home furnishings sales, design, or showroom management.
• Bachelor’s degree preferred in Interior Design, Business, Marketing, or related field.
• Strong color/design sensibility and ability to plan interior design schemes.
• Excellent verbal and written communication; comfortable presenting to groups.

Responsibilities

• Merchandising & Visual Standards: refresh libraries and displays; inspect deliveries; handle damages; maintain sample location records.
• Sales & Design Consultation: assist designers with schemes, quotes, and order tracking; log inquiries in CRM; route leads to outside sales reps.
• Training & Community Engagement: host product knowledge sessions for staff; conduct showroom tours; support designer events.
• Operations & Administration: perform open/close procedures; log sample checkouts; track visitors; maintain clean showroom spaces.

Skills

Brand ambassador

Merchandising

Customer service

Presentation

Education

Bachelor’s degree in Interior Design, Business, Marketing

Tools

Google Suite

CRM software

Job description

The Opportunity:

Seeking an energetic, creative, and organized Brand Ambassador & Showroom Merchandiser to bridge sales support, trade relationships, and visual merchandising across two premier North Carolina design destinations.

This dual-role position splits weekly responsibilities between Furnitureland South (FLS) in Jamestown, NC (4 days/week) and the Kravet High Point Showroom in the 200 Steele Building (1 day/week). The ideal candidate will combine a strong passion for interior design, visual merchandising expertise, exceptional customer service, and proactive account management to drive brand awareness and sales growth across Kravet product lines.

Responsibilities:

• Merchandising & Visual Standards - Straighten, organize, and refresh fabric/carpet/wallcovering libraries and furniture displays; receive/inspect deliveries; handle claims for damages; maintain accurate sample location records.
• Sales & Design Consultation - Assist interior designers with project schemes, quote requests, and order tracking; utilize CRM to log designer inquiries and route complex quotes/leads to outside sales reps.
• Training & Community Engagement - Host product knowledge sessions for FLS staff; conduct showroom tours for design students/groups; assist with regional designer events and community outreach
• Operations & Administration - Perform daily showroom open/close procedures on High Point days; log memo/sample checkouts; track visitor databases; maintain clean, well-supplied workspace and sample areas.

1. Furnitureland South (FLS) — Jamestown, NC

Focus: Sales Support, Design Consultant Engagement & Product Merchandising

• Display & Merchandising Maintenance: Maintain and curate displays for Tomlinson-Directional Furniture and Kravet products within both the dedicated Tomlinson-Directional gallery and FLS primary resource rooms.
• Interior Design Consultant Support: Work directly with FLS Interior Design Consultants to assist with product selections, schemes, quoting, and order management for their clients and projects.
• Training & Education: Conduct regularly scheduled product and service training sessions for FLS consultants to elevate awareness and specification of Kravet products.
• Relationship Building: Cultivate strong professional relationships with consultants and influence product selection in an active retail setting.

2. High Point Showroom (200 Steele) — High Point, NC

Focus: Visual Merchandising, Display Setup & Showroom Operations Support

• Visual Merchandising & Showroom Setup: Support monthly new product rollouts, display adjustments, and visual merchandising for fabrics, wallcoverings, trims, and furniture displays.
• Inventory & Delivery Handling: Receive, unpack, inspect, and display incoming product shipments. Maintain accurate inventory guides and execute weekly discontinued product removals.
• Designer & Guest Support: Welcome visiting interior designers and students, assist with project scheming, scan samples/visitors via internal systems (Oracle), and assist with basic quotes and order placement.
• High Point Furniture Market Support: Participate fully in pre-market setup, floor merchandising, visitor tracking, and post-market breakdown during the twice-annual High Point Furniture Market (Spring and Fall).

Qualifications:

• Experience: Minimum of 2–3 years of professional experience in retail home furnishings sales, interior design, customer service, or showroom management.
• Education: Bachelor’s degree in Interior Design, Business, Marketing, or a related field preferred.
• Design Acumen: Strong color/design sensibility with demonstrated ability to scheme interior design projects.
• Communication Skills: Excellent verbal and written communication skills; comfortable presenting to and training group audiences.
• Technical Proficiency: Proficient with Google Suite, CRM software.
• Physical Requirements: Must be able to stand, walk, reach, lift, and move home furnishing items/samples in an active showroom and retail environment.
• Schedule Flexibility: Full-time, in-person commitment including Fridays and Saturdays. Willingness to work extended hours during twice-annual High Point Furniture Markets.