Brand Ambassador — Flexible Schedule & Customer Experience

Abercrombie & Fitch Co.; Ohio; On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who'll CelebrA

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Westlake, OH to bring our store experience to life. You will engage customers with care, help them find what they need, and maintain a welcoming, well‑presented environment across categories.

The role focuses on delivering warm service, assisting with product guidance, and supporting store operations. Flexible schedules and career advancement opportunities are available.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

Skills

Welcoming customer experience

Adaptability in dynamic environment

Organizational skills

Reliability / attendance

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives in Westlake, OH to bring our store experience to life. You will engage customers with care, help them find what they need, and maintain a welcoming, well‑presented environment across categories.

The role focuses on delivering warm service, assisting with product guidance, and supporting store operations. Flexible schedules and career advancement opportunities are available.