Brand Ambassador: Designer Toys & Pop Culture

Pop Mart; Las Vegas (NV); On-site; USD 18,000 - 23,000; Full time

Job summary

POP MART in Las Vegas, NV is seeking energetic Sales Associates to deliver memorable shopping experiences and bring our unique brand to life. You will act as a brand ambassador, sharing our story, artist collaborations, and collectible lines while guiding customers through product knowledge and promotions.

The role emphasizes personalized recommendations, POS accuracy, and collaboration with the team to meet daily sales targets.

Qualifications

• 1+ year of customer-facing retail experience preferred.
• Strong communication and interpersonal skills.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling, and achieving store goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the POS system.
• Assist with receiving shipments, replenishing merchandise, and maintaining stockroom accuracy.

Skills

Customer service

Communication

Multilingual

Education

High school diploma or equivalent

Job description

POP MART in Las Vegas, NV is seeking energetic Sales Associates to deliver memorable shopping experiences and bring our unique brand to life. You will act as a brand ambassador, sharing our story, artist collaborations, and collectible lines while guiding customers through product knowledge and promotions.

The role emphasizes personalized recommendations, POS accuracy, and collaboration with the team to meet daily sales targets.