Brand Ambassador: Designer Toys & Collectibles

Pop-Mart-Americas-Inc.; Honolulu (HI); Sur place; USD 19 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Competitive hourly pay

Comprehensive onboarding and product培训

Career development opportunities

Collaborative, inclusive team culture

Résumé du poste

POP MART is hiring a Retail Sales Associate in Honolulu to deliver memorable shopping experiences and act as a brand ambassador. You will engage customers with POP MART’s world of collectible art toys, share stories, and guide purchases while maintaining a clean and welcoming store environment.

The role emphasizes excellent communication, upselling, inventory support, and teamwork. A passion for collectibles and pop culture is valued; some experience is preferred and training is provided.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.

Responsabilités

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Connaissances

Customer service

Communication skills

Multilingual

Sales-oriented

Formation

High school diploma or equivalent

Description du poste

POP MART is hiring a Retail Sales Associate in Honolulu to deliver memorable shopping experiences and act as a brand ambassador. You will engage customers with POP MART’s world of collectible art toys, share stories, and guide purchases while maintaining a clean and welcoming store environment.

The role emphasizes excellent communication, upselling, inventory support, and teamwork. A passion for collectibles and pop culture is valued; some experience is preferred and training is provided.